Does Anyone Know The Meaning Of Customer Service Anymore?

Isn't relax a bad word in this industry? I know it's listed in my dictionary of words to never use in Internet Marketing! However, my cable company didn't agree, and so it took them almost 24 hours of me ranting over the phone at the answering service that doesn't take messages to get it fixed or I was coming to visit!

Once they finally got off their coffee and donut break, it took 10 minutes to fix the issue. But alas, my 24 hours of forced relaxation took its toll and now I'm stressed more than I usually am! Who should pay for this debacle of customer service? You tell me. I have my own opinions and I think that they should pay a heavy price for lost time of advertising, work and income...not to mention the mental stress of not being able to rant to you for ....gasp....24 hours!

It goes to prove that customer service is non-existent. People do not care about you, the one who pays their bills on a daily basis by giving the company they work for your business. They forget who, figuratively speaking of course, signs their paychecks. YOU sign them. If it wasn't for you, they wouldn't work and wouldn't have an income. Do you see where I am going with this? It is past TIME that we all took a stand as consumers. Insist on good customer service, whether it be from a business that has a physical presence or an online business who's only presence is a web page. If they aren't giving you what you need, it's time to find someone else to provide for you.

Maybe I should write them a thank you note instead....24 hours of time spent with my family has no price and should be cherished. Five kids who think their mother doesn't remember their names isn't a good thing either...is it? Once again, this is a matter of opinion I guess. We all know the story about opinions...don't we?

Opinions are like....everyone has one and they all stink! You can fill in the blanks.

I am forced to remind you all of one more old adage. The CUSTOMER is ALWAYS right. And if you don't follow it, soon you won't have any customers!

Best Wishes,
Melanie
A.K.A.
The Ranting Queen