Software Programs - Make You Feel Like A Blazing Idiot?

Guys, please tell me why NO ONE can create a nice, easy software program to utilize. Is it so hard to keep in mind that not everyone was born with a computer chip inside of their brain? There are many people out there that would love a script, a program, a banner creator and more that is easy to use, can be followed step by step and come out with great looking professional results.

It can't be that hard to make. And do you even think about the benefits to you? How many support requests do you receive in a day, that could be solved easily by a step-by-step program that leaves no stone unturned? I realize that this might take an hour or so out of your busy day to do, but once again, should I remind you of the multiple hours you have spent explaining things to your customers after you sell them that program?

Do us a favor, get customer friendly! Test your programs, or pay/offer free memberships/free software for people to test them that aren't computer geeks and will find the things that need to be explained for those of us who are ...dare I say it... somewhat challenged in the area of this stuff.

Otherwise, we might just have to start begging God or the powers that be to install computer chips into our kids heads before they are born!

Best Wishes,
Melanie
A.K.A.
The Ranting Queen